Frequently Asked Questions
What makes Light Note Gift candles special?
Each candle comes with a heartfelt message and a gift card — making it more than just a scent. Our focus is 60% on the message, 40% on the candle — so your gift truly speaks from the heart.
Are gift cards included with every order?
Yes! Every order includes a complimentary gift card. If you order multiple bundles, each bundle will have its own card. For single candles, only one card is included unless you request separate messages in the Order Note during checkout.
Can I customize the gift message?
Absolutely. You can choose the default message or request a custom one when placing your order. Just write your desired message at checkout.
Are your candles eco-friendly?
Yes! Our candles are made from 100% soy wax and come in reusable glass vessels, designed to be both elegant and sustainable.
How long does shipping take?
We offer two shipping options within the U.S.:
Standard: 2–5 business days
Priority: 2–3 business days
All orders are made to order and typically ship within 2–5 business days after processing. Shipping times may vary slightly during holidays.
Can I return or exchange my candle?
Since all items are made to order, we only accept returns or replacements for items that arrive damaged or defective. Please contact us at sales@lightnotegift.com within 7 days of delivery.
Who fulfills the orders?
All products are printed and shipped by our trusted Printify partners across the U.S., ensuring high quality and fast delivery.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal for secure and easy checkout.
How can I contact you?
You can reach us anytime through our live chat or email us directly at sales@lightnotegift.com. We typically respond within 24 hours.